Copthorne Hotel & Resort Bay Of Islands Paihia, Paihia

The hotel was spacious, clean, and homely, ready for check-in at the advertised time of 2 pm. The friendly service staff were constantly replenishing the food, showing professionalism. The location was spectacular with amazing staff, though some rooms might lack air-con comfort. The dining experience, despite being expensive, felt like being in a food court. The facilities provided a comfortable stay.

My stay at the hotel had its ups and downs. The rooms, while not a high priority to be fixed due to staffing issues, had some positive points like new good quality curtains and being heated before arrival during the winter weather. However, there were disappointments with the service and some rude encounters during check-out. The price, around $200 per night, seemed fair compared to similar properties globally.

The hotel's location is both good and bad, depending on your room, but we were lucky to be upgraded to a spectacular sea view room with amazing sunrises. The rooms need redecorating, but come well-equipped with amenities like a bar fridge and a flat screen TV. The service was unreliable, as some staff were mannerless and argumentative. The dining experience was acceptable but not outstanding, with slow service for certain dishes. The hotel offers essential facilities like guest laundry which was convenient during our stay.

My stay at the hotel was a mixed experience. The rooms were clean and comfortable, but we had some issues with the bed arrangement and the cooling. The service was friendly but a bit undertrained in some areas. The location was ideal, close to amenities and with fun activities for kids, yet there were some safety concerns in certain areas. The dining experience was a letdown due to illness after consuming a meal, but it wasn't all bad as the restaurant had some highlights. Overall, it had positives and negatives worth considering.

The hotel offers a beautiful sea view from the Superior King room, clean and fresh atmosphere, but the room size may be small for families and slightly outdated. The service, while accommodating for basic needs like dry cleaning and housekeeping, faced some issues with staff responsiveness and availability. The location is excellent, though some aspects like maintenance were lacking in certain areas. The dining experience, while a bit pricey, provided an overall fantastic night with great food. The facilities meet basic needs, but enhancements could be made for a more luxurious stay.